Call us on 0345 071 1000

Monday to Friday 9am - 6pm

Contact Details

How to get in touch

Tourer Select
Southgate House
Southgate Street
Gloucester
GL1 1UB

Telephone: 0345 071 1000
Fax: 01452 511481
Email: tourerselect@thistleinsurance.co.uk

Opening hours:

The Customer Service team is available:
Monday to Friday – 9am to 6pm

How to make a complaint

If for any reason you are unhappy with us, we would like to hear from you. Making a complaint will not prejudice your right to take legal proceedings. If you have a complaint about any aspect of this policy, our service or a claim please:

Email tourerselect@thistleinsurance.co.uk call us on 0345 071 1000 or write to:

The Executive Manager of Customer Complaints
Tourer Select
Thistle Insurance Services Limited
Southgate House
Southgate Street
Gloucester
GL1 1UB

If the complaint is still not resolved to your satisfaction, you can approach the Financial Ombudsman Service (FOS) at the address below:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567 Website: www.financial-ombudsman.org.uk

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.